Sheets are wrinkly

Placed my order a couple of weeks ago, as a gift for an ailing couple. Website said 2 to 4 days ship time after order is placed. Yet I still have not received any word about when the product will ship. I have called Customer Service twice, and the reps are lovely, but I still don’t know when my product will arrive and I am extremely disappointed in the slow service.

The mattress is very solid but I don't like how I can feel the springs when I'm lying on it. It's a great mattress, but we just need to get a foam topper for it. My partners really enjoy the firmness and aren't bothered by the springs, so it's something that I'm more sensitive to. I knew that it was going to be firm, which is great, but I do wish there was a bit more padding on top of the coils.

Delivery method difficult, extremely difficult assembly, wrong parts

Upon the 3rd shipped box I found that there was crack in the sideboard panel and we are still waiting on the replacement. (I completely understand that things are busy, and that shipments take time to process. I am just sharing this feedback to give you all some intel on my experience)Here is some feedback on what could have gone better:- The boxes came over the course of a week-- Box 1, 2 and 3 all same on different days which caused confusion, and orchestration to have enough help to carry the boxes up to the 3rd floor.-The broken sideboard meant that I could not set up the bed and that we have been "camped out" on a mattress on the floor-- and have really gotten tired of sleeping on our floor. (Haha I feel like I am in undergrad college again)- The support in email have been helpful, so a bit slow to send updates on the case which has left me in a bit of confusion

I did not receive a tracking email so I didn't know when my order was coming. Part of my order arrived and the other part of my order was only shipped out after reaching out to customer service twice.

I ordered the bed frame which had two heavy parts. I had to pick up one of the heavy packages myself by hand without even a trolley, and mind you from the TRUCK on the road, not the lobby. I guess the delivery guy was lazy and didnt want to carry heavy things or make double trip or whatever. Never had this kind of experience before

Too soft my back hurts

I’ve asked for a return and sent all the info + pics requested to get the return label. That was over a week ago. I sent a follow up email and on the weekend received one saying I would get it between 24-48 hours, nothing has come in yet. My package is unopened I would just like to return it.

My headboard came damaged and I am not getting a response on when a new one will be shipped out to me. I really want to love this product!