Update waiting times for online store. Online stated that I would have to wait a week, when in fact I have to wait over a month. Also, communication mechanism could be more effective.

My order was lost by Canpar, and despite that I ought to have had it by August 1 or 2, silk and snow has decided that rather than satisfy its customer and send me a replacement product right away, they will locate the product somewhere in the Canpar delivery system first. This is just bad customer service, full stop.

I haven’t received my purchase yet

Longer delays than what was written on the Website. Wouldn’t have bought the drawer if I would have known the real delays. Needed to email your customer service to get an update about those delays. Hope the product will be good quality to balance a little our experience.

It was underwhelming. I feel like there should be more showcase products or at least more to see and do for people making the trip there.

I w never ordered a mattress from a mail order store. It would have been helpful if you offered the weight of the box and more info how it would arrive and maybe even a white glove additional service if I needed it taken up stairs. fedex dropped it outside with the box damaged and didn’t even ring the doorbell. The organic Queen was much heavier than expected.

The first purchase (mattress) was lost by the courrier. The company was quick to react and send another in via fedex instead.

My package isn’t here yet.

My mattress was attempted to be delivered when I wasn’t home and the driver did not follow the proper instructions, they did not attempt to reseller the next day and I had to call/email for them to deliver it. Furthermore, my bed frame was shipped incorrectly and there were missing parts to my order. I emailed and called customer service immediately to try to resolve this and they responded timely but have not provided me with a solution and it has been 1.5 weeks since. I still have not received my full bed frame or have even been provided with a solution by customer service. This experience has been very disappointing and upsetting.

The product is unusable and arrived smelling atrocious.