My mattress was delayed and then my bed frame is still not here! It is been 2 weeks and 1 week that I am sleeping on the floor. I got no headboard but only sideboard and footboard but completely wrong Color.

I ordered a king size duvet cover and fitted sheets set with pillow case and only received the duvet cover. The fitted sheets with pillow set are missing and I haven't heard back from customer service yet.

I ordered a duvet and it’s awful. It’s so crinkly. It sounds like a plastic mattress protectorSo disappointing you leave last night

I was sent some incorrect pieces and it's taking forever to resolve. At the price I paid, replacement parts should have been sent immediately. My mattress has been on the floor for over a week now because I can't assemble the bed frame I purchased.

Topper showed up in two pieces - the box and the product (covered in black filth). Process of submitting for a return is obnoxious. Took longer than stated to ship. All around bad experience.

Did not ship in time, no communication as to why there was a delay. On receipt, it said item stocked and ready to ship.

It keeps sliding around when I move my head on the pillow because the strap is not adjustable and is too big for me. I’ve stopped wearing it.

I haven't even received my purchase yet. Infact, I hasn't even shipped. I completed my order (#2830102) on July 9 with the understanding it would take approximately 5-6 business days to ship, so arriving by July 16. However, by July 18 I had still heard nothing from your team. No follow up or tracking code.I asked for an update Bianca on your team responded July 20 assuring me that my order is scheduled and set to ship at the beginning on the week (21st). It's now Thursday, 24. I have received no update, no tracking info nothing and am extremely unhappy with the service.

It took me literally months to compare Canadian made mattresses, I waivered for all this time and decided to pursue silk and snow for a few reasons.

Actually sent me a shipping notification instead of having it show up and I had zero clue. Having an expensive item be delivered to your door step while you are away is unacceptable.Sending me broken pieces