I'll start with a positive - very excited to support a Canadian company, was thrilled at the Canada Day promotion as it's uncommon for big purchases like this to go on such a sale! However, I've been disappointment with the service and communication. I ordered on July 7, and from my understanding on the website, should allow 5-6 business days to process the order and 5-6 business days for shipping to Nova Scotia. It's currently July 22 (so has been 12 business days since placing my order, and in my opinion the time that I should have expected my delivery). Anytime I've chatted with customer service, I get the same "we have no idea when it will be fulfilled" response, so I've just found that my expectations and concerns were not met, and service was subpar. I've had two reps offer to email me with updates, but have heard radio silence on my end.

There was a delay in the completion and delivery of the order with no contact until it was initiated on my end

After 3 weeks, the mattress is still not even shipped

The sheets were so thin. Now I understand why the thread count was not mentioned in the description.

I have not received it yet

I ordered my bed frame when it wasn’t back ordered yet, and then it said it was shipped when it wasn’t, now it’s backordered and has been almost a month since I ordered it, and I still haven’t gotten it.

Bad return policy and hard to navigate returns. I wanted to exchange unopened towels and was told I could only exchange up to 2 of them. I had to go back and forth with customer service on it which shouldn’t happen for something so simple and common.

My eye pillow did not arrive in the package, which is disappointing. I am hoping it will still come but have not heard anything. The pillow case is alright, the product us not as soft as my other silk pillow case. Also it would be nice if the case had a zipper closing to keep it more anchored on the pillow. Thank you.

Never arrived, it’s been stuck with Canpar for a week and it hasn’t moved at all.

Wrong piece sent. Cannot make my bed.