I haven’t received it yet

Hire people who actually want to be there and take pride in representing the brand or training them for. The service was terrible, and the staff’s attitude felt very much like, “Why are you even here?”It’s hard to tell whether the issue is poor hiring or simply that the staff aren’t being paid fairly or treated well enough to care about their roles. Either way, it reflects poorly on the brand/company.I only completed my purchase because the product itself seemed well-made. Otherwise, I wouldn’t recommend buying anything in-store — the overall experience was disappointing and unwelcoming.

I placed my order on July 6th. It's July 21st and I still haven't received confirmation that it shipped. I did receive a proactive email a few days after I ordered saying volumes were greater than expected and the order would be slightly delayed, but ship at the end of the week. That did not happen. I contacted customer service last week and received a response indicating that it would ship out at the end of last week. I never received any confirmation. Now it's been over two weeks since order, product hasn't shipped and I'm getting an email asking to rate my experience and a product that I still haven't received.

Receiving bed frame that was without damage.

I reached out about shipping and never recieved a follow up like I was told. The customer service wasn’t very good at all and didn’t help me in anyway. I wanted to support a Canadian business but was very disappointed with the customer service I received.

Salesperson alone and busy and luckily I knew what I wanted and had done my homework on mattress I wanted

Still never arrived even though I ordered it in the beginning of July. The website states a much quicker shipping time.

I made order with duvet and duvet cover July 4th, received cover July 11th, still have not received my duvet and it says tracking info unavailable on July 20th

The sheets are a joke for 200Feel like sheets from a 1 start motel

Delay with shipping bed with no update. Still don't have the bed frame we ordered. Customer service was easy to get a hold of and pleasant to speak with (hence the 2 stars instead of 1). They noted they followed up with the warehouse but we have still not received an update. The order said the order would ship out in a week and it's been 10 business days since.