I purchased the headboard in early July have yet to receive and have had no updates

Product sheds substantial material during first few washes.

Still haven’t received my order.

This is the second hybrid mattress and bed frame I have purchased from silk and snow. My first purchase was theee years ago and love the bed and frame. Purchased for our guest room. My most recent purchase of identical mattress and frame is disappointing. The hybrid queen mattress is great but the frame is too big for the mattress. The slats show and you hit your legs on the frame. I had referred a couple friends to purchase the same, but have since told them not to until I try to resolve the matter. I have gone back and forth with customer service reps, with some delay, and my case has now been referred to your quality and control dept. I appreciate the csr’s trying to assist. One rep said it was a new design and if so, it is a poorly thought out design. Am not sure why I would want a frame that is too big for the mattress and shows the slats. The first purchase exceeded my expectations but this one is disappointing. Thank you.

I got sent a completely incorrect item.

Deliver my mattress! It was supposed to arrive July 9th. 10 days later and I still can’t get a straight answer as to when it will arrive. Order #2821960

This bed is so hot like wayyyy too hot I sweat every night

The mattress wasn't anything over the top. There are crooked sewn sides and the top isn't that thick and I can feel the coils. If I would have known about the policy I would not have ordered from this company.The worst part is I only read the free returns when ordering if it didn't't suit you. There was fine print that you would not be able to return if you lived in the USA. They ship here for free but are deceiving with the free returns. They should make this known on the main page and when ordering but I'm guessing they would loose a lot of USA customers if they knew.Otherwise their customer service was good when I first ordered. They took care of my issues right away. I thank them for that.

I love all of the products that I have received so far, however I am still waiting to receive the bed frame and mattress that I purchased. It seems to be lost in lala land and it’s quite disappointing.

It’s been nearly three weeks and I still haven’t received my purchase. Customer service has been unhelpful and I’ve had to call back on multiple occasions.