The sheets are so scratchy

Ordered a pillow on nov 25th and the website says "in stock and ready to ship" then received an email saying it was shipped last nov 27th. Currently fedex website indicates that the package wasn't handed to them. It's dec 10th! I reached out to customer service last December 8th and the agent said, I'll receive an email regarding the shipment within 48 hours but still nothing.

1. The problems with my order initiated by your system telling me to “return to the shop” 2 the failure to immediately fix ,,,,as I contacted you immediately once I discovered two purchases (within minutes) 3. The failure to follow up of act on requests for information as requested in contact with well train but ineffective customer service 4. Customer service people clearly are well trained but it is thin when issues are not addressed and the same platitudes are expressed.

1. tracking updates should be sent to customers 2. Ensure that all the boxes for an order are delivered or ensure where they are IMMEDIATELY when a client reaches out for an update on a missing portion of an order - I had to go through multiple emails before your team did a “brief” investigation to find a missing box 3. Ensure all the CORRECT ITEMS are in an order before sending 4. Ensure the items are functional before sending 5. Customer service should respond in a timely manner

The bed frame arrived damaged and it’s extremely bad quality. The bed is flimsy it was extremely difficult to assemble. We couldn’t reach customer service to resolve the issue

We’ve still not received our products (three beds, three mattresses and two nightstands) and attempts for support on this matter have been sluggish and absent. Our inquiry began 48 hours ago and we’ve still not had a response as to why our order was not processed. All the while our visa was charged at the time of purchase two weeks ago.

I still do not have any of the products I purchased on November 25 and today is December 10. The tracking service indicated it arrived in Winnipeg on December 1, but it has not yet been delivered nor have I been contacted about delivery or delayed delivery. There have been no weather related delays (snow) in our city until today. I am very disappointed and concerned on the status of my purchase sitting in a warehouse for this long.

I ordered a Percale duvet cover and it is as thin as tissue paper…not at all like a percale weave.

Your customer service systems are terrible. I haven’t received any responses yet or my product I ordered.

Well I ordered the pillow nov 25. It was shipped Nov 27. I have yet to receive it and when I track the package on FedEx it says “pre shipping”. Seems like 1 out of 5 to me.