Still hasn’t shipped

It took more than 9 business days to ship the order containing the bed frame and I had to sleep on the mattress the floor

Experience so far is poor as my shipment has been delayed. Customer support proactively reached out and said I would have a shipping number early this week, which was good, but it is now late this week and I have not received any information.

Product was good, logistics was terrible.

When my new dresser was delivered it was damaged. I sent photos and asked for either a replacement or a refund. I received a response that I could not understand. Very disappointed. I was willing to accept a full or partial refund but I was told full or partial refund would require me to “dispose” of the dresser, and show evidence of giving it away! What does that even mean? A photo of it in a truck leaving my driveway? A photo of it being burned in a bonfire?? Very poor service. I loved the dresser I ordered but it wasn’t my fault it arrived damaged. I’m willing to keep it but it’s your job to make retribution for the state of delivery. To make matters worse, the delivery guy said I was stuck with the massive wooden pallet it arrived on. This should not be my responsibility to dispose of the pallet.

J’ai fait une erreur dans ma commande et je dois quand même attendre 30 jours pour faire un échange

The bed frame was damaged upon delivery. I was still able to assemble it, but one of the headboard interlocking leg joints is badly cracked and doesn't fit perfectly into its slot. I reached out by email and was told to submit a warranty form. I submitted the form about a week ago but haven't had any response (not even acknowledgment of receipt).

Horrible customer service as I had minimal help when my product was not delivered

Ordered July 5 th but have not received Tracking number yet

I still haven’t received my order.