Late delivery, poor communication and lack of transparency.

You advertise that items are shipped within 2-4 business days from placement of order. I placed my order on 6/27 & am still waiting (according to the Fed Ex tracking #) for Fed Ex to receive the package. On 7/8 I was told by your team that the package was sent but Fed Ex states they have yet to receive the package. I understand things happen, but i have a difficult time understanding why I’ve been told the package was shipped (by your team) on 7/8 & the Fed Ex status continues to state that they are awaiting the package. If it’s a error on the part of Fed Ex, I apologize - although either way, you have long exceeded your advertised delivery time frame.

Cracked under storage. I submitted a replacement. No response from the company

J’attends toujours ma commande. Mon fils n’a pas de matelas/lit depuis 3 semaines

Delayed shipping so order didn’t arrive for over 2 weeks. When I tried contacting customer service to follow up, I was funneled through an annoying AI bot that couldn’t understand the issue and kept asking me to repeat info. Then i got to speak with an actual human who explained that your Canada Day sale caused delays. But zero communication was sent out to explain this.

The fancy Egyptian sheets are quite thin. Hope they stand up to use on my guest bed

on 6/28 you said the bed would ship in 2-4 business days; it took 9 business days (7/11) and FedEx still doesn't even have the package as of today (7/13)

Everything appeared in stock when I placed my order, only one item arrived, and I had to chase down the other ones twice, and they finally arrived a few weeks later

If I’m told I will receive an email or callback. It would be nice if someone followed through.

I ordered my frame almost three weeks ago and I have still not received it. I was the one that needed to reach out, and I couldn’t really get a shipping date. I have a tracking number now and am waiting for it. The time frame that I was expecting was 2-4 business days,and when that did not happen I had to reach out. There was nothing to let me know what was happening. I was expecting the frame in that timeline and I planned accordingly. Honestly, if the company had been upfront about a delivery date that they could not fulfill I could have made the choice to alter my plans or I could have ordered elsewhere. I’m hoping that I’ll live the frame when it arrives, but the experience has been disappointing.