Placed order in June 23 and still no tracking number.

Pas assez de soutien. J’avais une oreiller de foam. Donc la tête avait un meilleur soutien.Je me retrouve la tête enfoncé dans l’oreille cé qui crée beaucoup de chaleur et d’inconfort. Jlai de l’arthrose cervical et je couche sur le côté. J’ai besoin de plus de support

The mattress arrived 2 weeks before the bed frameThen the headboard was damaged right where the screws go for the leg

The sheets aren't very nice. I bought a sheet years ago from silk and snow and they are my favourite set. I guess the quality has gone down - I have a 30$ set from Costco that are nicer.

Contacted Silk & Snow multiple times about delivery issues and was promised a follow up email by end of day multiple times that never occurred. Finally, was given an update less than 24 hours before delivery which was scheduled right in the middle of a work day. While delivery issues were the fault of the transport company, lack of follow up and needing to contact Silk & Snow multiple times for the same issues added to the frustration and disorganization of the situation.

I ordered two items one was available in store and one was supposed to ship. It never shipped. I never heard from you. I sent multiple Instagram messages phone calls and it wasn’t until four days later. I finally heard back. It was just poor customer service and I’ve had to wait over three weeks for my item with no communication.

I bought a bed over a month ago and it was missing parts….now over a month later I still don’t have the parts and the bed now sits in my garage in boxes. This company is a huge disappointment! I will be sending the bed back this week due to this and will be buying a Thuma. This is ridiculous!

I haven’t even received my product yet and I ordered it 15 days ago. But this is my feedback so far.Purchasing this item from Silk & Snow has been nothing but frustrating. Firstly, you shouldn’t list “ships in a week” on products that actually ship in 14 days.. Perhaps say "ships in 7-10 business days" instead. And if it’s going to take longer than described, you should update your customers on the delay. That way they don’t have to email you 5 times just looking for an update. And it is incredibly frustrating when the only response you get is, "it'll ship soon". But then, to send me a tracking number, saying that it's my shipment when it's actually going to a different country and not at all my shipment?? Talk about a sense of false hope and complete disappointment. Also, I've talked to 5 different people at this point, but I invite you to read this entire email thread to see how incredibly unhelpful this customer service has been.Fingers crossed I don't have to return the item because I'd hate to have to deal with this company again.

Showroom experience was EXCELLENT, everything after was super mid

The mattress did not have any instructions inside about how best to remove it from the box, how best to take the various layers of plastic wrap off, how best to unroll the mattress. This lead to accidentally cutting a hole in the mattress cover when trying to cut it out of its plastic wrap. Even if instructions are available online, there should be something provided inside the physical box. Also, The mattress did not fill out as fully as expected. It doesn’t seem to have grown/filled out after several hours any more than it did a few minutes after installing.