I ordered 3 items, a dresser, bed frame and night stand. They shipped me the wrong item and instead of a night stand I received a partial piece of a bed frame for a different sized bed.In addition there was damage to the dresser I received. For a dresser that costs over $1k I was expecting to be higher quality than what I received plus it being damaged. One of the handles was broken and the wood was peeling.I also contacted customer service in regards to not receiving the night stand but a random item I that I don’t need and it took weeks for it to arrive when this bedroom set was supposed to be a Christmas gift which I received way after Christmas. It was very disappointing.

I recieved my order with a hole in it, now I've been waiting almost 2 weeks to get a replacement. Was forced to do a warranty claim, which is crazy to me- why can't you just send me a replacement? I've ordered a ton of items, including a new mattress, many sheet sets and duvet from Silk and Snow, thinking I had found a great company to work with and continue to order from, but honestly this exchange/warranty process has put a bad taste in my mouth and I'm not sure if I will continue to order from Silk and Snow moving forward because of it. It shouldn't take me 2 weeks to get a replacement for an item that took a couple days to be fulfilled in the first place. I have also not recieved any correspondence on the warranty claim itself, and it's been a week since I filed it.

I couldn't rate it higher because I haven't washed the pillowcase yet. So far it sleeps like a dream

I gave a 2 because I am having a difficult time returning an item that I’m not satisfied with. You need a better return system with FedEx. My package has been sitting outside for a week. I still have no label or pick up date. This package is very heavy I needed help with. I’m afraid it’s going to rain and will need help moving the price of furniture back in. I have emailed twice and called. No luck.

One bed was completely wrecked. I sent photos and email but no reply

I'm looking forward to using the items i purchased.I was frustrated that I bought them on the last day of a sale, but then immediately there was another sale where the price dropped more. This made me feel dumb and like I missed out on a better deal.

Slow shipping on the bed frame. Purchased December 23, and shipped after and delivered Jan 12th.

Haven’t received it yet

I’m having issues with damaged pieces including the replacement and I’m not hearing back from S&S in a timely manner.

The drawer base was badly damaged in the delivery process. I've noticed several other comments noted the same issue.