The customer service for purchasing was excellent but the product I received is terrible.

Bad delivery services

Multiple emails over months asking me to rate my product but I never received it. After 2 months I received a receipt but no product. The website couldn't provide me info or status on my order. After 3 months I used the chat bot to submit a customer complaint/request and didn't receive a reply, except 6 days later I got an email saying my product had shipped. What the heck happened?

The mattress is very nice looking, expanded nicely but since we ordered plush, it is very firm for what we expected plush to be.

Purchased a Percale cotton duvet cover, it feels rough like sand paper, completely wrinkled and pilled after washing all over my new washer. Contacted customer service and they would not provide a refund, just sent a new one. Very poor quality for the price.

The odor from the pillow was terrible. After reaching out to support, I was told it would get better in a day or 2. Took over a week and was still bad, had to remove all memory foam and wash pillow case and even then, the odors have never gone away.

The quality is very bad. 2 out of 3 items arrived damaged.

We have not received our matress

The costumer service has been very good, but the mattress is not a good fit for me. I'm not sleeping well at all.

I ordered my items on May 10 and didn't receive them until June 4. The delivery process with Canpar was horrendous. They never once buzzed my apartment to attempt delivery, and after the first delivery attempt, my package went missing for nearly two weeks. They had to put a trace on it, and finally found it. Then there were more issues with sorting and getting back to the courier for another delivery attempt. I received my package WAY too late after I needed the items, and will be returning them as a result, as I had to go by the needed bedding items elsewhere in the interim due to visitors arriving.