On hold for almost 30 minutes before anyone picked up the phone and then he was unable to do much to help.

We have not received our order.

I had a multiple item order. All items showed as in stock and ready to ship. I got a shipping notification and received part of my order. Upon looking at the shipment details the mattress on the order showed as pre transit. I have still not received this item. I tried sending an email to ask what was going on and have not recieved a response other acknowledgment of receipt. It has been more than the 72 hours specified in the email notification. I tried calling your support number and your call centre is closed. This was a gift and will now likely be late.

Still waiting for delivery of what i ordered. Recieved confirmation it would be delivered today, in Nova Scotia 1,470km from my house and delivery address on my order.

Adjustable bed worked for the first week then in week 2 the massage motor inexplicably turned on and will now not shut off. Had to track down the tech number, as it was not listed on your web site, to put in a request for some to send me a part via regular mail vs. Purolator.

Thd shipment was later and arrived 2 different times and dates.. also they was a bit of damage inside the headboard.

Received wrong package. Upon addressing it with customer service there was a delay in receiving the package I ordered. Was left with the wrong items to dispose on my own.

Not received package after 2 weeks and 4 phone calls.

Poor delivery service and damaged goods…it has been serval weeks and no word back from customer service

Buying it was a pain. The autocomplete on the website wouldn't function properly, and after that, there was a bug, that made me reload the page countless times. I think you also don't accept AMEX? I can't remember correctly this but I think so and it made the buying and checking out process unnecessarily hard to do. You should run some tests on your website / online sop. I really wanted the products and I appreciate the brand, so I insisted. But otherwise, I would have just given up. (I am in the US)