I was sent a queen size headboard for the king size bed for which I ordered and paid in full. The process to receive the correct size (king) headboard has been long and self-managed. I needed that bed when I needed it because I had guests arriving who would use that bed. I have asked for a partial refund because of the mistake made by silk&snow and I have been put off with the excuse that I will be "taken care of once the issue is managed and concluded." I continue to find myself having to manage silk&snow's error. I still have not received the correct (size king) headboard. Contacting a human with whom I can speak and silk&snow is almost impossible.

Sofa was damaged, reached out twice and still have not heard anything back..

Washed the sheets once and seams already splitting on fitted sheet :(

Customer service was very good and return process was easy. However, the quality of the goods was lacking. On one pillowcase, it was missing a buttonhole. On the other pillowcase none of the buttonholes had been opened. I was able to take care of these myself, but it reflected poorly on thee product

The sheets feel flimsy compared to similiarly placed brands!

For California king sheets, they do not cover the mattress on either side. The top sheet is very poorly made as the top hem was not folded properly before sewing - looks very messy.

I sent an email about my order and didn’t hear back. I followed up on the email and got a response to submit a warranty form. I did and nobody has contacted me. I just would like to resolve the issue.

Ensure package is delivered safely

Been trying to return something and not getting a response. We are moving and need to send back.

NA