Despite the message on my order confirmation, I never received a shipping notification. I came home from work 3 or 4 business days after I placed my order and the bed frame boxes were just sitting on my porch. They were pretty banged up and there is a small cut in the fabric of the storage drawer (not significant enough to request a return, but still...). You could see the cut was located where there was a breakthrough on the shipping box. I would have appreciated a shipping notification.

Have not been informed when my product will be shipped. I had to message you and you still can’t give me an answer

The shopping experience was easy enough no qualms there.

The products are great but I think the shipping is unnecessarily slow compared to other similar companies. For example I just placed another order with silk and snow on June 1 and it is now June 5th and the status for tracking the package indicates that the shipping company has not yet even received it. I placed an order with an American company on the same day (shipping is coming from the US) and it is set to be delivered tomorrow.

I haven’t gotten my duvet yet so have not been able to use my order. When I reached out to customer service they indicated that it was not in stock and gave me the option for refund or wait. Because I received the duvet cover I had to wait for duvet. It would have been nice to be told that instead of me having to reach out. Its been 2 months, I would have liked to see some sort of goodwill coupon.

The shipping box came ripped and looked as if it was already opened. The bed frame itself had two orange stains on the fabric. Strong smell coming from either the mattress or bedframe even after a few days of opening. Third party Shipping company used was not clear on the delivery dates.

Sheets were paper thin. Don’t like them and will have to replace them.

There has been a complete absence of communication about my order with continued delays. I have not seen the order or received any updates. When I called ot inquire a week ago the exent of customer service was t tell me that I cou;d make a return if I didn't want ot wait any further.

Item I ordered showed in-stock but was out-of-stock. I might have ordered a different colour if I’d known that I’d have to wait anyway.

Keep getting the run around on my order. I received the bed frame but not the headboard. The headboard was out of stock when my order was placed. However, the website shows it to be in stock. When I inquired on the website, the response I received was a link that shows everything was delivered. I stated that I did not receive the headboard and the order link was sent again and no mention of when the headboard would be shipped.