I did not receive my purchase

Je n'ai pas de date de livraison

I needed the mattress quickly, and asked if it came in a box and if I could take it with me that day. The employee told me it did not come in a box and that I would have to pay extra to have it shipped in the next two days. It was delivered in a box, so I felt I should have been able to not have to take the day off work to be home for a delivery when I could have taken the box myself.

Issues with shipping and quality of the items.

The delivery driver just dropped the stuff, took a picture and left it considering the value and the weight of the boxes I figured it would at least be brought into the house.

It was a very underwhelming unboxing experience. At that price point we felt that the after sale experience/unboxing/packaging would have been more reflective of the product quality and price point we paid.

Very hard web site toUnderstand

The sales person was not very knowledgeable about the secondary products eh differences between bathrobes. Was reluctant to offer to check sizes in the back. And then balked at my request to open the package to touch the fabric. Seemed overwhelmed when more than one customer was in the store. Not a great representative of the company.

Wrong parts shipped. Taking a long time to resolve.

Five pieces ordered came in on different deliveries, weeks apart from the 2-4 day shipping as stated on your website. Two pieces came on business day 4, that was great. Next Two pieces came on business day 13, last piece came on business day 15.