The purchase and the customer service from Silk and Snow is great. However, the courier that you use to deliver in Florida, Metropolitan, is simply despicable and incompetent. 2 weeks to get a dresser from NJ to FL!!!!! Dresser arrived damaged.

I still haven’t gotten my items because the shipping team has made several mistakes. This is also a replacement item because the first item was out of stock, but I wasn’t notified until I reached out after it didn’t show up for a few weeks. So this isn’t even what I originally wanted and cost twice as much

Went to put the frame together today and found that the wrong combination of boxes was sent and so I have the wrong footboard and can’t assemble.

The shipping was good and quick the product is pretty expensive

This is our second purchase from Silk and Snow. We previously purchased Queen hybrid mattress through EQ-3. We now upgraded to king size bed and opted for mattress with upgraded Bundle. We are not happy with upgraded bundle that we paid an extra $200 for and now having difficulty with return. We don’t want the sheets and wish to ONIY REPLACE SHEETS but it seems that’s not an option and we have to return entire order included mattress.

Mattress was delivered to my house, left on my stairs where I could not access my front door, and no one rang the door bell to let me know my $1000 purchased was sitting out.. same experience with the sheets and pillows delivered.

I thought the quality of the product was very poor especially for the price

I had wanted a double size blanket and asked the chat bot- what I had received just covers my son. A bigger size would have been great.

There was a noticeable difference in the colour of the shams vs the colour of the duvet cover. Shams appear quite faded relative to the duvet.

My bed frame was missing instructions, and then when I was sent instructions it was for a different bed frame. My headboard was broken and I'm still waiting for a replacement. I still haven't been told when I will be getting a replacement headboard and I've gone almost 2 weeks waiting.