I never leave reviews but feel compelled to here. I ordered a weighted blanket as a gift at the end of March - and she STILL has not received the gift. It was ordered more than 2 months ago. First, it was back ordered and I received no communication about it. I only found out because I called them and was then told it was back ordered. Then, it finally shipped May 9, but still has not arrived to my friend - and today is May 20.

I ordered 2 pillows and was charged for them. Almost 2 weeks later I called to find out if they had even been shipped as I hadn't received a shipment email.The first call the lady kept cutting out and then the call dropped, the second time I called I was put on hold while they looked into it and it eventually brought me back to a new person asking how they could help me.. so the third person I told them I was a little frustrated as they were now the 3rd person I was speaking to, to find out where my package was.I was told the package was backordered and I would have to wait 3-4weeks for it to ship. I'm not sure why I was charged immediately and would have to wait approx a month and a half to receive my order from the time I was charged. I also wanted them for my tourist suite which ramps up now. I was disappointed that I had to call and look into it myself without silk and snow informing me. I was disappointed with all the dropped calls when I was looking into it. At this point I asked for a refund unfortunately.

Delivery was horrible with Fedx

shipping delay. emailed twice without answer. had to call to find out there was an error in the system and no addressed it

Quality of the dresser is very poor. Order took 2 weeks to start moving in the system and almost a month to arrive only to be so badly damaged that It will require a replacement and warranty claim.Not mentioning the structural damage. Quality of joinery, hardware finishes is very very poor and would be ok for a $400 price tag item not 1k plus

Sales reps not the most helpful. Knowledge might be lacking. The bedding I ended up purchasing and wanted to purchase going into this experience is amazing and the best I’ve ever had but your employees were less than ideal in helping with that.

Horrible delivery. I was given 1 minute notice. YES one minute. I live in a condo and they delivery service refused to adhere to my condo regulations on delivery and attempted to walk all packages through the front door vs the elevator.After instructing them to use the alleyway they INSISTED that I take them to it which resulted in us pushing trolleys down king street on a busy afternooon. Very embarrassing and very stressful.Ontop of that, there was only one delivery guy and he couldn’t lift the boxes so I helped him and cut myself on the cardboard in multiple places.Delivery aside, the bed was shipped with the wrong middle leg (wrong design) and there is WAY too much packaging.It’s a shame because the bed is actually nice but the delivery experience was horrible:

The order experienced was great. I ordered a king size and should have reviewed the size, I assumed it was pretty standard but it’s much larger than I was expecting and I don’t like the way it looks in our bed. It looks I’ll fitting. I do love the feel of the coverlet I’m just not pleased with the fit.

The smell of the mattress in unbearableHave not been able to sleep on it. What the heck is it sprayed with??? I bought because it was supposed to be non toxic. I tired today on it an got rashes. EXTREMELY dissapointed.

I still haven't received my mattress and no communication to tell when I can expect it.Worries me