This mattress was a replacement for one we already had. Same mattress (old version of organic medium firm) re-sent. Now we have two mattresses that are too hard.

I’ve paid $1500 for 2 pillows. I ordered a mattress a month ago and it still hasn’t arrived. It’s shipped incorrectly 2 times. Today is Thursday. I was told Monday a 3rd was shipping out. I still do not have shipping information on it.

We find the sheets very rough — particularly the pillowcases. They are also quite wrinkly.

How can I be pleased with service when I made an order on April 30th and it has not even been sent yet.

Bed isn’t medium hard. It’s super hard. I have purchased a mattress topper to see if that alleviates the hardness.

Ordered a king duvet cover for my king duvet insert and it is gapping and wayyyy too large. Too late to return and I’m really upset. If its possible to exchange my duvet cover for a queen (assuming it would fit my king duvet insert better) I would be so appreciative. I love the fabric and it’s so pretty but for such a steep price I imagine the sizing would be better.

was hoping to get the blanket in the showroom. When the gentleman helping me asked the manager right in front of me, the manager couldn’t even look at me to explain. When ordered to be delivered to me, I did not receive any notification that it was going to be shipped. I had to contact customer service to get a tracking number—only to find out it was never shipped.

The sheets are soooo itchy.. I’m really sad because from all the ads/the price I thought they would be really nice.

Multiple parts are missing from the bed. Either the head board or the footboard is missing with no delivery date in sight. The slates are also missing with expected delivery at the end of June, 2025, at the earliest.

Frustrated over the long wait for our platform