The cover for the cushion had marks on it and it was hard to get out as using detergent had discoloured it a little

The communication I received said there were 3 boxes. We got them quickly and put it together to find out there was a missing piece. I’ve called twice to get information where they told us there was a 4th box and would be delivered as soon as possible. After no correspondence, I called again where I was informed it would 6 weeks before we’d get the piece on back order.

Ordering was very difficult. The steps would always take me back to the beginning screen. I had to try over 3x to get the order through. Also, it did not indicate right from the start thst you had the address where the gift was destined.

I returned the towels I bought as they were not quite the right colour. The return process was SOOOO difficult. Why did I need to call and send a picture and then send the tracking number. You guys need to learn what other companies are doing and follow suit. I’ll never buy from you again bc the return process was overly complicated

My husband sent an email because we had ask for 2 of the legs of our son’s bed to be replaced due to scratches and after 3 ( yes 3!) attempts to deliver them, it was always the wrong piece. This caused a lot of frustration and disruption to our day.

Poor communicationParts missingWrong parts sentStill waiting for replacement parts and wrong parts to be sentRegret the purchase entirely

This was my first time purchasing from Silk & Snow. I have never purchase a duvet cover that did not come with shams. This was disappointing, as it should come as a set and not be sold separately. Now I will be purchasing the shams on their own. So far I am happy with the quality of the duvet cover. I have only washed it once. I will see how it holds up after several washes.

The box with my one case was unnecessary large and looked like it had been kicked around in the dirt for a while. Very damaged and very dirty. The case inside had come out of its box, was loose and consequently dirty as well. Now I have to find a way to clean something that I haven’t even used, hoping it doesn’t ruin it.

Pillow is giving me headaches

I have purchased the king size S&S Firm Mattress that was delivered on April 26th. Unfortunately the mattress is way too hard and within a few days i already knew I’ve unfortunately made the wrong choice. I have since found a store in Vancouver that sells your brand and was able to try and find a suitable replacement the S@S Hybrid medium firm mattress.