La qualité laisse à désirer selon le prix. La housse de lit se froisse très rapidement et sa dimension est plus petite que la grosseur du lit. Les oreillers ne sont pas confortables.

I feel disappointed in how my linen duvet cover looks. The color and quality seems really different than the online version. I find the zipper tacky and would've liked buttons. The color is much less dark than I expected. The Oat color sheets I got too are also very different than what they looked like online, and are very slippery. Hopefully that changes with more washes

The mattress is good. Not 100% sure yet that it is the best fit. My husband needed something more firm than me so we got this, but he has been complaining of shoulder pain since the new mattress. It hasn't been a month yet so it might be too soon to tell.The fitted sheet keeps on coming off of the corners, every night. It's quite anoying when it's the same brand and should fit perfectly. The duvet is nice and warm but has a plasticy/crunchy noise to it.The mattress protector is ok but the fitted sheet slides on it which contribute to the fitted sheet coming off of the top corners everyday.

Delivery took a while, the mattress smells like smoke.

When placing my order, the website stated that there were no operational or seasonal delays, therefore, it would take 2-4 business days to fulfill and ship out the order, and an additional 3-6 business days or transit times to the South East USA. It has been over a month and I have no knowledge of where my order is. I called the delivery company, and they have also informed me that my order is not at their warehouse. Weeks ago, I reached out to customer service as I had not received any updates for my order and it had not been shipped out after a reasonable time frame - I emailed, and never received a response; I called, and they did not have an answer for me either, whereas the representative said he would find out more information and then email me an update - I never received an update. I emailed again and then finally received a response stating there was a slight delay with stock but the stock delay had been resolved, but the warehouse was not processing the delayed orders. If I had not reached out multiple times, would I have ever been informed?

I have not received the 2 dressers that I ordered a month ago. In fact, each time I call customer service for shipping / delivery info, they cannot provide me with any clarity.

I still have not received my order - over 2 weeks and still sitting in pre shipping

It would’ve been nice to receive an update about my order status sooner. It took about two weeks to learn that the product I purchased is out of order, and it was through a phone call I made.

I had to ask for my refund after it had been there for 11 days. I also sent photos of my unopened product and the lady said she didn't get them even though when I go back and look in my sent emails they are there...also when I ordered there was no communication saying my duvet was 3 months out... So all in all a terrible experience.

WHEN I PURCHASED MY DRESSER BY SILK & SNOW, I WAS TOLD THAT THE ITEM WOULD SHIP IN 2-4 DAYS. THAT WAS APRIL 15, 2025. IT IS NOW APRIL 29TH AND THE DRESSER STILL HAS NOT SHIPPED. I AM TOLD THT IT MIGHT SHIP SOME TIME THIS WEEK. IN THE MEANTIME, MY CREDIT CARD HAS BEEN CHARGED AND I HAVE PAID OFF THE CREDIT CARD BILL. WHERE IS MY DRESSER. I AM MORE THAN SLIGHTLY CONCERNED. PLEASE, EXPEDITE THIS PURCHASE AND DELIVERY.