We ordered 15 days ago now, the product hasn’t even shipped. We are moving and will now have to spend more time and resources to get the bed to the correct location.

Deliver on time. Update customers if delayed and provide shipping information. Follow up with customers if you tell them you’re going to follow up (this happened twice so far). And best of all, at the time of this survey, still have not received my product and no shipment information. Paying a premium price without premium service.

I have not received my mattress and according to your company it has been delivered..

Bed was rated for 7/10 softness.. it is a very hard bed

Delivery service was very frustrating, varying information depending on site information and emailed info.Having a choice in how our products are delivered would be greatly beneficial as certain services are less than ideal in certain areas of the country and provinces.Also…A few more choices of color & style selection in the smaller bedding. Had to settle instead of finding something I was excited for.

Still waiting for shipping confirmation on my furniture it’s very odd.

I need to return a mattress that is too soft for our needs, and filled out the form two weeks ago. Still no news of your carrier to pick up my mattress and get a reimbursement. I had to buy another mattress in the meanwhile…

I was informed that the delivery date of a bed and mattress which I had paid extra to be assembled for me would be on Saturday April 19th. I contacted the delivery service to let them know I would be out of town so please change the date for delivery. I was told that the new delivery date would be the following Monday. On Saturday I received a call that the delivery people were on their way. Since I was told the bed would be delivered on Monday I stayed at the house waiting but no one showed up. After calling the delivery company I was told they don't deliver on Mondays and I would have to wait until the following Saturday to receive the bed. To date I have not received an email confirming the bed and mattress will be delivered and assembled on Saturday. That is TERRIBLE SERVICE

One piece arrived broken. It had been over a week since I cover customer service and put in a warranty claim and we have not heard anything back - just that it is under review.

No credit