I have not received my items (ordered March 27). When I followed up (April 7) I was informed one of my items had been found to be out of stock, so I was offered the option of a refund for that item, which I requested (April 8). That same day I was then informed that the item had been found and I would receive a shipping notification shortly. It is now April 11 and I have heard nothing further. My items have not arrived.

Not as cool and soft as advertised. Good quality overall

For the price I don’t feel the mattress is comfortable enough. Not satisfied

not received

The materials were much cheaper than expected and all of our furniture were received with marks (glue and missing veneer pieces) it looks used and cheap from day one

The bed frame shipped in a very timely fashion but upon building it we immediately had an issue with the sideboard slat spacing being inconsistent meaning one of the slats didn't fit. Obviously this is frustrating because it shows that the quality control isn't there since it seems pretty straight forward to make sure that the slats fit into the sideboard. We received a replacement piece but were on vacation. When we finally got home and disassembled our bed and put the new piece in place we discovered that we had the exact same issue but in a different location, clearly indicating that this was not a one-off situation.

My bed frame arrived with the footboard missing. That was 12 days ago. Despite regular communications with your customer service AND having to fill in a form, I have yet to receive any confirmation that the missing piece has been shipped to me. This is poor customer service. You made a mistake and you are not quickly rectifying it.

I haven’t received my order yet.

Damaged part and haven't heard back. Also received an extra box of pieces you need to pickup pleaseOther than that quite happy with mattress and frame :)

Item was out of stock, I was not notified until I sent an email asking why it hadn't been shipped 10 days after I should have received a confirmation email that it was shipped.When I went to the website the day I canceled it still showed my items as in stock. This is extremely poor customer service and extremely poor marketing.