Bad shipment of the base

Haven’t received my order yet. Very late. Was supposed to he delivered by Dec 2. It’s Dec 6 with ni status update

The linen sheets are not comfortable. They do not get softer through wash. Not worth trying

The delivery people you use in Toronto never show up. When we got the bed frame they didn't show up 3 times and now with the mattress they didn't show up again

I ordered on November 21st 2025 and received a tracking number and then a shipment on the 29th. It was incomplete but there were no indications that it was incomplete .I received another shipment on December 5th still incomplete. I have no way of knowing of I’ll receive what is missing. My research on your site indicates that my order has been delivered since the first shipment.

I haven’t received my items yet

My package was delivered to the wrong address! Not only that I didn’t get an email notification telling me that my package was delivered, so I didn’t even know it was at the wrong address until I decided to track the package, three or four days after it was delivered. Luckily, the package was delivered to a house close by and I was able to track it down on my own. I attempted to contact Silk&Snow numerous times through the chat option and I was even told by a chat bot that they created an inquiry and will have staff contact me, which never happened,

Im still missing parts and nobody is doing anything about it.

Excellent service However for $300 delivery the bed should be brought to your room.

The pillow is not comfortable or breathable as advertised.