I wish I knew certain orders wer3 on back-order before ordering. Overall, so far I've been pleased with my sheet sets. Just waiting for pillows and alt. Duvet.

I have not heard back after submitting a claim for a defective product.

The site indicated shipping would take place 2-4 days after order. I ordered on March 13 and am not going to receive my order until April 11.

Re: Order 2675342 & 2657799. I had an issue and the time frame in which it was resolved was unacceptable. I purchased a bed frame on March 2nd. I received that bed frame on March 5th. I called about the issue on March 7th. The issue was not resolved until March 31st. I asked for a refund twice and was ignored. I called at least 3 times about my issue. I emailed probably 4-6 times. This was all to fix the issue of being sent one wrong piece in my order. It took almost a month to fix that issue. The moment I ordered your product, you took my money from me. I did not receive what I paid for until a month later. That is completely unacceptable. I requested refunds and was ignored. I was just told to wait longer. Because of this issue, I had a $2,500 mattress sitting on the floor for a month. Because I had already spent money on a bed frame, I did not want to go out and purchase another one so my hands were tied on buying another. This was a gift for a someone and frankly it made me look incompetent. So as far as the question goes, how could you have made this experience better? You could have fixed the issue. I think anybody that has ever been a customer of any company would agree, that this situation was a little ridiculous. You could have shipped out the part that I needed immediately. You could have overnighted the part once you did decide to ship it out. You could have refunded me my money. You could have offered me anything to try and make this a little bit better. Nothing was done besides telling me to wait. Now, it's a little insulting even being asked to tell your company what you should have done.

My item isn’t even shipped yet

delivery sucks. 5 weeks and waiting, but you took my money in hours.

I paid extra for the Burke upgrade, your king size pillows are much smaller then your pillow shams and the duvet is so small, it’s loose in my duvet cover

The box was missing half of the required equipment.

The product was back ordered but I was not informed until I called why I didn't get my order after 2 weeks.

The AI chatbotFeature on the website is incredibly inefficient. I provided my email over and over - could not locate my order.No tracking was supplied - bed arrived in two boxes days apart with no way to trackBed arrived damaged - giant holes in the headboardLiterally impossible to put together had wood blocking holes. Instructions extremely unclear.The bed itself is nice and looks good after 8 hours of building it