While your staff has been very helpful and friendly, and I love the product, I’m shocked that I had to prompt your company TWICE to asl for these refunds. For a large-scale organization that promotes guarantees, this is a major flaw in your system.

I’ve had this bed for less then 2 months and 2 weeks in it started squeaking like crazy. I tried to fix it many times by tightening loose bolts using WD 40 and nothing

The discount rate wasn't high, so there weren't many things worth buying.

Horrible quality, unresponsive customer service.

I placed an order on March 16, 2025 and it still has not been shipped. I have no updates or any estimates as to when it will be shipped. If items are on backorder, then that needs to be stated on the website. I would not have knowingly purchased an out of stock item. I spoke with a customer service representative who was very kind. While my experience with this rep was great, my experience with this company is terrible. Where is the expensive weighted blanket I ordered?

The pillowcases are too short

Item was repeatedly delayed, no communication from vendor. While it was expected that a 1~2 week delay would occur due to stock, the company neglected my order and further delays were experienced. It’s been more than a month now, and I still have not received my order.

Stop testing me

I have shoulder pain after using even I tried to adjust

Customer service has been good, but I am disappointed that my order has come in a series of deliveries. And still am waiting for remaining pieces of a bed, without good clarity on the delivery time.