Better quality control

Not the nicest sheets for what ya pay for .

I placed an order 3 days ago and haven't got its order confirmation.

I placed an order on March 17th. I received confirmation on March 19th that FedEx had received shipment information pertaining to my order on the 18th. Since then, Silk and Snow has been unable to locate my order (today is April 1). Instead of offering to resend the order, or any alternative solutions, they continue to ‘look into it’. I requested a refund yesterday and was advised today to at my request has been ‘noted’ but it cannot be confirmed.How I am not able to receive a refund for an item that was never shipped to me is beyond my understanding.The response continues to be that it will be ‘looked into’

While the delivery came before expected, the sheets are very poor quality. They LOOKED like normal percale they were i think coated with something that makes them felt more like flannel even after first wash before use. I could have cried. My pajamas stick to them and I cannot turn over easily in bed. So disappointed 😞

Delays in receipt of original order beyond posted shipping times, poor quality control of goods where one of the headboard posts was manufactured incorrectly so that we can’t mount the headboard and now a notification that piece won’t be available for two more months!

When I returned my duvet (unopened and unused) and the return has been confirmed by Federal Express I had to follow up to actually have my payment refunded.I was told to repurchase the new colour and my credit card was charged twice.

We did not receive any tracking info for our sheets so the box randomly showed up which made us skeptical about ordering larger furniture because we didn’t want it left on the doorstep without tracking info to ensure someone was home. Had to call / follow up a few times about tracking info for our bed and side tables. We got the estimated delivery date 1 day prior and the day of we got an estimated arrival time 30 mins prior. Made it difficult to arrange for someone to be home to receive the boxes. Furniture of that size / price should not be left on someone’s door step, regardless of the safety of the neighbourhood.

I haven't received a resolution to a problem I have submitted over a week ago.

Silk & snow has not stood by their promises met online. It has been 2 weeks and the mattress has not been shipped from their warehouse. Would not purchase from silk&snow again.