Our bed was supposed to ship in 2-4 business days, but it only just now shipped 15 days later. My wife talked to multiple customer service representatives who assured us the bed would be shipped the next day, but that never turned out to be true. We are now forced to sleep with our mattress on the floor because of this unacceptable delay, and we have not been offered any compensation.

Delivery notification could be improved. It took a long time to let us know when it was being delivered and we got very little notice once shipping date was released.The bed arrived with missing bolts. We called and were told they would be sent to us and you would follow up. That was 9 days ago (March 14) and we have heard nothing. We also said it would be fine if we were told which bolts we needed and we would get them on our own but we have yet to get that information. We figured it out and had to buy the bolts ourselves.

I have not received my package as it was sent to a different address

Not all screw holes were aligned, pre construction portions made it near impossible to screw nails in fully (wheels, bottom of headboard with wood piece in the way). Had to leave some screws partially in. Some marks on light material when delivered

My mattress is too soft

The customer service was excellent. Shipping etc is good. I’m just disappointed I spent quite a sum on a duvet cover that doesn’t come with Shams and snags too easily

Indeed a couple weeks ago and still don’t know when mattress will be shipped. Reached out to customer support and can’t provide me with an answer. Disappointing!

The silk and snow wooden bedframe is the single worst purchase I have ever made.

Haven’t revived it yet

My blanket arrived too small