Several wrong parts. Submitted claim. Have heard nothing in a week.

Never received my order

Shipping information from Silk and Snow was not accurate. Initiial shipping email informaiton was confusing. Dressers delayed, Silk and Snow said arrive January 16, delayed until January 21. Night stand drawers closing mechanism requires an extra "push" to close completely. Drawers do not close completely, smoothly or easily. There is a narrow "space" in the headboard, between boards, that looks like it should be filled in.

Overall I’m not satisfied with the robe. I purchased the Terry plush robe and there are multiple strings hanging off of it, as if the fibre is coming loose in some spots.I washed it to see if that would help, but it didn’t.I honestly wish I didnt purchase it for $80.It’s a steep price for a less than satisfactory product.

Item was back ordered, but yet nobody let me know. I had to send an email after two weeks of no shipping information.

Linen was nice , but the customer service wasn’t good. I was missing a duvet cover and it took a month to get settled and multiple emails to correct.

Shipping is taking a very long time. My tracking shows my items has been waiting for fedex to pick it up since January 6th. Probably wouldn’t have made the purchase if I knew it would take this long to receive.

I’ve been trying to return 2 items for well over a month and still no shipping labels to return them.

Still waiting part of order not shipped 3 weeks later

After the initial wash of my duvet a button came off and I felt buyers remorse as it was something I saved up to buy and had been eyeing for a while. I washed it according to the instructions.