The lady that was helping was nice but she really isn't the best at conducting sales.I had my mind already set on getting a mattress, but the way she talked about the products and answered my questions was making me second-guess if this was the right company to make business and almost made me regret traveling to the showroom in the first place.

Showroom support was great, past that I'm still waiting for my order. I purchased on Dec 30th and it is now January 15 and I've reached out twice to find out when delivery will happen and no one seems to be able to give me an answer. I purchased the white glove service on top of it. Feeling VERY ripped off and frustrated.

My bed was promised to be delivered in 3-5 business dsys… not here yet… 8 days in and still waiting. Apparently operations department is looking into it.My daughter’s bed slats were not delivered with the bed frame…she is 6 months pregnant and has been forced to put her mattress on the floor as they returned they’re other bed frame to replace it with a silk and snow bed frame instead. They too are still waiting…and it’s been 6 days since her bed frame was delivered.

There was only one sales person who was trying her best to serve 4 customers all wanting things from the back. Luckily I was first otherwise it would have been very frustrating

Helpful staff but wanted to see both firm models - firm and medium firm.

Very little interaction with the staff. She sat and was on the computer the entire time. Although I knew what I wanted, I would have appreciated her taking the initiative to engage in a conversation and point out features of the mattress.

Mediocre in-store service, information, unclear explanation of delivery process. Order not processed till almost a week after purchase. Product delivered a week after expected. Abysmal delivery system. Use of 3rd party delivery a mistake. Two days after delivery, saw the same mattress $200 cheaper at a 3rd party retailer.

the scheduled delay of delivery did not work at all, and caused quite an inconvenience when it arrived to our new place early without notification. rain and damage on the box, extra work from our real estate agent to store the mattress in the meantime til we had access to our house.

Terrible customer service, missing parts, unprofessional delivery, costing us time and money. Improve all around or will never be buying from here again

Bought a king mattress from you guys and then decided to order a mattress protector too. Placed an order over the phone with one of your agents. Used the same credit card that was used for the mattress purchase and is valid. For some weird reason your security department didn’t clear it and canceled my order sending an email which I didn’t check right away. Called your customer service few times. No one had a valid answer for why the credit card was not accepted and when I tried to place a new order there was a price difference of $10:00 which they refused to honour. I was really disappointed with that as I am in customer service too and we make exceptions based on situation and circumstances all the time. I know it’s only $10:00 which I can easily pay when I paid $1500 for the mattress but it’s not a matter of money it’s the principle. My order got cancelled from your end when my credit card is still valid so you guys should be able to fix this why should I pay more.