Mattress arrived damaged. I’m more than 2 weeks into trying to get it replaced or refunded with zero response from silk and snow that’s not automated

The website is really bad. It is extremely slow to load (not a connectivity issue) and whatever product configuration app you’re using is trash. The checkout was also almost unusable. When I attempted to confirm the order it threw an error saying that there may be an issue with my order, but to check my email first before trying to place the order again… and sure enough the order was confirmed. You guys should have stuck with Shopify.

Missing package and customer service has not responded to me.

Respond to customer’s request takes longer than expected.

Your sales person in store was unable to provide basic information about your products. And he subsequently made mistakes in creating the order, especially in relation to the delivery date.

Pieces were mislabeled. Had to figure out assembly myself. One leg was chipped. Frame not secure if there’s no mattress on it so you can’t move it around without multiple people.

This looks like a manufacturing defect, so I would like to request a replacement for this specific wooden support rail, rather than returning the entire bed frame.

I have yet to receive my product My phone call was disconnected My emails not answered I will be happy to update this once I received the product

Ordered on Nov 27 and still haven’t received them (Dec 12) Emailed my concern a week ago and got a nice reply (72 hrs later) but nothing since and no product.

Worst delivery company ever. Left heavy furniture like dressers on my porch without ringing doorbell.