I ordered silk pillowcases at the end of November as a Christmas gift. I wanted to support a Canadian company. The item status was in stock, ready to ship. I waited weeks without any shipping confirmation. After several frustrating attempts to get help from customer service, I learned that the item was out of stock and would not be back in stock until late January. I had to cancel my order and rush to find another supplier in time for Christmas.

The pillowcase I ordered ended up being out of stock. I was not informed of this until I reached out to customer service

Missing a piece, one broken piece, and one extra piece of something we didnt even need.

Damaged

So the frame is beautiful but there’s a flaw in the design. I don’t know if it’s just our product - maybe we need a replacement but the centre bed slats make a terrible noise if we move around at all on the bed and the posts end up being on their side and look like they’re about to break off.

Wrong package sent. Still hasn’t been rectified over a month later.

I thought the delivery time was excessive for the pillow I ordered taking nearly a month to get it was not acceptable . Also I was very dissatisfied with the packaging for my silk pillow cases I had previously ordered from blissy and had ordered silk n snow to support Canadian business but it was disappointing

Item was sold out. Take me off your list

I thought I was getting a pillow

I still haven’t received part of my order and it’s been over a month. I’ve experienced the WORST customer service ever and I’ll be sure to share it with my friends.