I chatted in and specifically asked about the added sheets and what material they were. I was wanting to Egyptian cotton and was mislead on chats. The added price for the non Egyptian cotton was ridiculous. I would have not bothered with the extra sheet set had it been clarified. This sheet set is as good as garbage now since I ordered another set and will not be using it. The customer service is terrible. Will not be recommending silk and snow anymore

I bought towels in the nimbus grey, which looked like a beautiful soft grey on the website but a dirty white IRL. Also, there are already several loose threads, but I only received them a month or 2 ago.

The muslin blanket had snags and continued to snag immediately. We don’t wear anything with buttons or rough fibre on it, but that doesn’t seem to help

I did not receive my full order and after 2 weeks after I enquired about it, it was claimed it was fully shipped. Thankfully your customer support identified the issue and the missing item is claimed to ship soon. I also received an item that is marred on finish and while I have started a warranty return claim, I have had no response to follow up. I am hopeful, given time, that both issues are resolved, but was dissatisfied with the level of information and shipping status that allowed a piece ordered to be ignored without any follow-up until asked.

To give and exchange or replacement , enjoyed the bed and frame that I purchased so I thought your covers will be premium

I was not aware that the bed frame I bought the headboard was not physically attached. It would have been great if that info was more upfront. The cover doesn’t fit 💯

Top sheet sold separate from the bottom sheet & pillow cases.

Hasn’t shipped yet and was ordered over two weeks ago. Shipping timeline was 2-4 business days. No updates have been given as to why this delay is happening.

There was no shipping confirmation provided, leaving the order unable to track. Didn’t know it shipped or was being delivered.

We were so excited to get our bedframe. Putting it together was smooth and everything but the two stability pieces in the middle are less than adequate. They move around constantly if she adjust in bed. I’m so disappointed because I had been waiting months and months to order this bed and I just thought it would’ve been better quality. We’re highly considering returning it