Horribly delivery experience, Silk and snow threw me under the bus when I paid them, never followed up. Let me cope with the rude delivery company and canceled the timing of the shipment twice. Additionally, their product is heavy and not worth the price

The person who helped me really didn’t know much about the store. Maybe it was there first day but they really didn’t know much. I was looking it up on the website faster then him.

I still haven’t received my bed. Only the night stand which was dropped off at front door, no ringing of bell. It is a 2 person lift. Not great service.

Package did not include all the parts. Still waiting on response from inquiry.

Only downside was the comforter size difference to American sizing.

Product flaws

I purchased the "Cushion Headboard + Platform Bed" and I was surprised when it came that there is actually no "headboard"...it is just a cushion. There is nothing solid connecting it to the bed. I take some responsibility for not figuring this out before purchasing, but honestly, even looking back at the website now, there is nothing that makes it clear that it is just a cushion you're paying $100 for. And calling it a "headboard" is misleading. Then...customer service made it considerably worse with delayed responses and suggesting the only way for me to get a wooden headboard would be to return the entire bed and buy a new bed with the different (real) headboard. I.e., there is no way to buy the headboard separately. That can't actually be the only solution here. It is horrible for the environment and more expensive for both the company and me to deal with that much shipping and handling. So now I have a nice bed with basically a big pillow wedged behind it, no headboard and no viable solution from your company. Not a good business model.

I ordered over two weeks ago. I’ve received no shipping info, and I’ve had to call twice to find out what is going on. Last I heard (Friday), is that the courier was missing a part of the order. Nothing since.

Ordered my bed frame 2 weeks ago and still not arrived. No tracking information has been provided and the original frame was marked as lost

I ordered a bed frame two weeks ago. It has not been delivered to me and there is no information when I click on “Track my package”. I called High Energy Transport about 10 days ago. They told me it would arrive by last Wednesday or Thursday at the latest. It still has not arrived. I called silk&snow customer support last week. They said they would ask the transport company for a delivery date and get back to me. They never got back to me. It is only being transported from Toronto to just south of Ottawa. This is the first time I have ever ordered something from silk&snow. I doubt I will order anything from you again.