I placed an order for a mattress, weighted blanket, bed frame, and down insert set. I did not realize until after I placed the order that the tofino Bed Frame is out of stock - I wish this was made clearer to me before placing the order. It was supposed to be back in stock by November 15, but it has still not shipped. My weighted blanket has not arrived and there have been no updates on the shipping in four days. I realize that this is outside of silk and snow's control. I have not been able to try out the mattress yet, since my bed frame has not arrived. But I will say I was disappointed in the condition that the mattress arrived in - the box was falling apart and barely held together with tape

I still have not received the shipment.

Order was shipped without any email notification. The package randomly show up on our front porch. Which could be stolen.

Unfortunately, two items arrived incorrectly, and as a result, I’m unable to complete the assembly. Order number: Order No. 2992972 November 9, 2025 Issues encountered: - Step 11: the middle whole is not aligned so its not possible to secure and tighten the bolts. - step 13: one groove is shorter so slat wont fit. I would appreciate your help in resolving this as soon as possible so I can finish setting up the bed.

I got one pillow- different colour. It was hard to get replaced. Representative ask for pictures, I sen and need to wait few days for response and make few calls, talk to different representatives, everyone promised to take care of it

The bed looks good but the fabric quality is lower than I expected. The bed is also not perfectly fit and there is some juggling but it's too much tricky to return at this point. It's beautiful! But I wouldn't say premium.

Product arrived damaged in the packaging. The return process is slow. The return still hasn't occurred

I still do not have the product I ordered. Had to contact help desk twice and still not resolved.

Pillow case fell apart

I still haven’t received most of my order. One pillow case has arrived - that’s it. Order was placed November 7