If I could give a zero i would. Product came damaged and you offered me $125 and a repair kit. Exceptionally bad customer service and terrible experience. Unexpected from a brand like yours but looks are decieving.

Needed a piece repaired. There was lots of back and forth to get the correct piece sent.

The first delivery came with zero email notice it would be shipped and before I even moved into my house (within 36 hours of order). The package was damaged. I was unable to get only the part and instead received an over 100 pounds of extra parts I’ll need to pay to throw out. The instruction manual wasn’t detailed enough for my order and poorly drawn, leading to hours of assembly. The bed frame, while labeled oeko-Tex is still mostly fiberboard, which I have concerns about. When I called twice to ask about assembly, the phone system hung up on me.

Great product, poor communication on shipping. Never received shipping notice…if I had not called I wouldn’t have expected a delivery of the bed and nightstands that’s same day. Then had to email once and call twice to get some shipping information for the dressers (which while listed as in stock STILL haven’t actually shipped after 10 days.

The best advice I can give is to hire a courier company that is reliable. It would be hugely helpful to use a courier company that can enter your home because of the weight of your bed frames. Overall management of product delivery needs improvement.

The main issue was with the assembly. I had significant difficulty getting one of the side panels to slide into the headboard. It simply would not go in. I finally took a blade and slid it into the slot in the headboard and discovered that it was blocked up by what appeared to be solidified hot glue. And I did experience a few other "fit" issues as well.

Mattress. Not firm enough

The sheets are extremely thin, for the price I paid, I expected better quality. They seem really cheaply made

Received wrong product and no one will make it right I’m a about to call My credit card colony and dispute charges

Purely delivery information. The size of packages and delivery timing information needs to be readily available. Condo buildings are very restrictive with deliveries, and I need to know 2 things: 1. Package dimensions and weights. This let's me know if an elevator booking is needed. I was able to get this via email, but that seems unnecessary 2. Accurate delivery timing in advance, or the ability to choose a delivery time. I was only given the delivery date a few days in advance, and the estimated time with even less notice. Some buildings don't accept bookings on such short notice, and they require time slots