The delivery didn't go as planned. I live on a 3rd floor walk up, and I have a back injury. Through no fault of his own, the delivery was understaffed (only one delivery driver). He was actually very nice and did everything he could, but it makes no sense to me that the delivery company only had one staff member to deliver these big & heavy boxes. The delivery man had to ask me to help him bring all 8 boxes of my order up the stairs, and because the walk from 2nd to 3rd is indoors, he said he unfortunately couldn't help me because the company doesn't want to, so I had to bring up all 8 boxes up a flight of stairs. Considering my back injury, this was less than ideal. I live alone, so it causes challenges on the daily, but this was less than ideal, and it left a very sour taste in my mouth.

I don't want to be texted multiple times asking how my experience was. Particularly because I did not give permission for text-based promotions and communications. You already have my money, leave me alone.

The return process is CUMBERSOME!

Bought the king cal and find it is really difficult to get the bottom sheet on and can’t get them totally on and they ride up

The experience is fine. I am disappointed in the pillow that i recently bought. It does not align at all with your recommendations on the site.

I still haven’t received my order. It was placed on November 2nd and shipped on November 4th. It’s been 13 days and I’m still waiting. There seems to be an issue with your delivery partner as the tracking # still indicated ordered.

Have not received them!!!

I haven’t even received my order yet because UPS failed to deliver it.

I found the duvet cover to be very thin and a little scratchy.

Mattress not as expected