Silk & Snow
1.6/5
1.6 /5
785 Verified Reviews
670 Caledonia Rd, Unit 200, Toronto, ON M6E 4V9, CA
(416) 785-0955
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785 Verified Reviews
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2.0/5
2.0 /5
Linen was nice , but the customer service wasn’t good. I was missing a duvet cover and it took a month to get settled and multiple emails to correct.
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2.0/5
2.0 /5
Shipping is taking a very long time. My tracking shows my items has been waiting for fedex to pick it up since January 6th. Probably wouldn’t have made the purchase if I knew it would take this long to receive.
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1.0/5
1.0 /5
I’ve been trying to return 2 items for well over a month and still no shipping labels to return them.
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3.0/5
3.0 /5
Still waiting part of order not shipped 3 weeks later
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3.0/5
3.0 /5
After the initial wash of my duvet a button came off and I felt buyers remorse as it was something I saved up to buy and had been eyeing for a while. I washed it according to the instructions.
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1.0/5
1.0 /5
Shipping needs to improve. Can not speak to product as I have not received it yet.
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2.0/5
2.0 /5
I followed all washing directions and our duvet cover still faded in the wash so it’s all patchy looking :(
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1.0/5
1.0 /5
Consider a different carrier. The packages are always very damaged. Most recent order had an item missing. So I did not receive what I purchased.
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1.0/5
1.0 /5
Damaged mattress was delivered and I am still waiting for a refund
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1.0/5
1.0 /5
Shipped using Canpar (why??). Canpar has held my shipment for 10 days and nothing is happening. Multiple attempts to reach out to silk and snow and despite saying issue would be addressed, nothing has happened. Do NOT use Canpar!!!!!