This was a Christmas present. I ordered a whole set with duvet cover pillows mattress cover sheets. I thought I better look at it before wrapping it. Good thing I did. The wrong sheets were sent. They did expedite the correct sheet d to me, but I had to get ahold of someone to fix the problem then fill out the form to return the other sheets. I wasn’t sure how much they weighed. If that could have been done for me it would have made the return easier. Then it’s such a busy time of year and I had to wrap it and drop it off.

The purchase process itself was straightforward and easy. Unfortunately, the delivery experience was very poor.I previously purchased the same mattress from Dormez-Vous and had an excellent experience. Because I liked the mattress so much, I decided to purchase it again for my elderly parents directly from your website.The delivery fell far short of expectations. The box arrived damaged, the delivery was rescheduled without any communication, and the delivery drivers left the ~200 lb box outside my parents’ door without ringing the doorbell. This made it extremely difficult for my parents to bring the mattress inside.By comparison, Dormez-Vous delivered the mattress into my apartment and placed it in the room of my choice. While I genuinely love the mattress itself and have recommended the product to many people, I would no longer recommend purchasing directly from Silk & Snow due to the delivery experience.

Don’t love the quality of the duvet cover and shams. Washed delicate and cold water.

My order came without the right head board color and its missing the piece that attaches said headboard to the bedbrame , I believe it's called headboard b. I filled the missing pieces form but have yet heard back from y'all in a week. in the meantime I have to use a construction jack to hold my bed til the right parts come in. if they come in at all.

stop texting me

Still haven’t received part of my order after two weeks and receiving the other part of my order over a week ago. And no update on when it’ll be shipped or received. Online it says my order is delivered but only the one part and it won’t give me anything about my other part of my order

Good product, bad service for shipping and delays

I emailed you an hour after I ordered to cancel and got no response. There doesn't seem to be a mechanism to support that. I didn't mind that that much. But now you're incessantly pinging me for feedback.

I have opened a case but all my items were delivered to the wrong house, while my sister was home waiting for the delivery. My neighbour had to come find me to let me know and I had to carry the very heavy boxes over to my place in a car. One package was also missing, thus the open investigation, just to be delivered again to the same wrong house a few days later with a battered box. All this while, the notifications from the delivery company were inaccurate and I was unable to reach them whether it’s customer service or their survey that doesn’t work. This was the adjustable frame and incredibly heavy too. My sister and I had to leave it outside our townhouse, completely exposed to the elements because we would definitely hurt ourselves carrying it. I am waiting for a refund now. I have the bed frame built, and the middle support beam keeps falling out. It also creaks a lot when I'm turning even though I am an average sized woman.

Product was delayed, came with missing parts, and when those missing parts arrived they came in significantly warped and defected. Had to request for a replacement parts