Silk & Snow
1.7/5
1.7 /5
1,911 Verified Reviews
670 Caledonia Rd, Unit 200, Toronto, ON M6E 4V9, CA
(416) 785-0955
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1,911 Verified Reviews
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1.0/5
1.0 /5
I ordered a pillowcase as a Christmas present and was told some time later that you did not have enough stock and it wouldn’t arrive until well into January
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1.0/5
1.0 /5
It has been 14 days since I’ve ordered and it still has not left the wearhouse.I am not impressed it is as if my order was forgotten. Will not be ordering from silk and snow again
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1.0/5
1.0 /5
After shipping label was created, item was not shipped. There was no movement until I reached out. It took the CS team many days to respond. The item finally 'moved' after that. I expressed my disappointment as the item was intended as a gift and did not respond in time. The CS team again took days to respond.
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1.0/5
1.0 /5
I ordered queen size pillow FIRM I'm a side sleeper.I received standard size pillows soft.Also they have a very strong smell
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2.0/5
2.0 /5
The order I placed on November 22/2025 was partially delivered on November 28/2025. I am still waiting for the remainder of the order. I am concerned that I will not be receiving it, as it has now been a month of waiting. Missing an Egyptian cotton queen sheet set and a Muslin Queen Duvet cover, so feeling a little unhappy.
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3.0/5
3.0 /5
Mattress deliver process was good. Issue seems to be sleeps since it’s delivery have not been different from the cheaper mattress we had before.
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1.0/5
1.0 /5
I ordered over a month ago and it hasn’t shipped
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3.0/5
3.0 /5
I ordered three pillowcases of the same colour for Christmas- one pillowcase and two sleep masks arrived. I called customer service and was prompted to reorder the two missing pillowcases . At that time, the stock on your website said they were in stock. I received an email saying they were on back order and will arrive in January sometime. Unfortunate as these were planned to be given as Christmas presents.
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1.0/5
1.0 /5
I messaged the company before my items even arrived to let them know I would like to chancel the order. Because the shipping label had already been created, they informed me I would have to wait for the items to arrive before receiving a return label. I’ve messaged back and forth 4-5 times and still have yet to receive a return label. It’s been over a week.
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1.0/5
1.0 /5
I was shipped a wrong size and colour item for the bed frame I ordered. The situation hasn’t been resolved yet. I need follow up please