Order place Dec1st Paid 508$. I have not received it yet . I called shipping company twice . I called Silk and Snow twice. Still no package . Terrible. Please resolve this .
Beth
•
Dec 16, 2025
2.0/5
2.0/5
Had to contact customer service multiple times. Issue was never resolved - never heard back from the multiple agents who said they would get back to me. Had to cancel via the credit card.
Tony
•
Dec 16, 2025
2.0/5
2.0/5
Aucun suivis de l’état de la commande après l’achat. Je n’ai toujours pas reçu ma commande.
Robert
•
Dec 16, 2025
1.0/5
1.0/5
I feel like the quality of some products are less that what I was told I would get
Cherish
•
Dec 16, 2025
2.0/5
2.0/5
The sheets you sell are low thread count and horrible rough. I would have loved to get a duvet cover from your company but I don't have confidence it will not feel like sand paper.
David
•
Dec 16, 2025
2.0/5
2.0/5
Took 8 days for delivery. Git the bundle offer one week before delivery of mattress
Paul
•
Dec 16, 2025
1.0/5
1.0/5
The wrong sized mattress was delivered. Trying to get the correct order is proving to be extremely difficult. Customer service is lacking.
Jacalyn
•
Dec 16, 2025
1.0/5
1.0/5
Customer service was atrocious. No response via email or phone
Michael
•
Dec 16, 2025
2.0/5
2.0/5
The price even with it being on sale was too high for the quality of product received. It's decent bedding but for the price I definitely expected much higher quality
Holly
•
Dec 16, 2025
1.0/5
1.0/5
I ordered linen and gray sheets were delivered. Unfortunately, they were very wrinkly when I washed them and they're not very nice.
Order place Dec1st Paid 508$. I have not received it yet . I called shipping company twice . I called Silk and Snow twice. Still no package . Terrible. Please resolve this .
Beth
•
Dec 16, 2025
2.0/5
2.0/5
Had to contact customer service multiple times. Issue was never resolved - never heard back from the multiple agents who said they would get back to me. Had to cancel via the credit card.
Tony
•
Dec 16, 2025
2.0/5
2.0/5
Aucun suivis de l’état de la commande après l’achat. Je n’ai toujours pas reçu ma commande.
Robert
•
Dec 16, 2025
1.0/5
1.0/5
I feel like the quality of some products are less that what I was told I would get
Cherish
•
Dec 16, 2025
2.0/5
2.0/5
The sheets you sell are low thread count and horrible rough. I would have loved to get a duvet cover from your company but I don't have confidence it will not feel like sand paper.
David
•
Dec 16, 2025
2.0/5
2.0/5
Took 8 days for delivery. Git the bundle offer one week before delivery of mattress
Paul
•
Dec 16, 2025
1.0/5
1.0/5
The wrong sized mattress was delivered. Trying to get the correct order is proving to be extremely difficult. Customer service is lacking.
Jacalyn
•
Dec 16, 2025
1.0/5
1.0/5
Customer service was atrocious. No response via email or phone
Michael
•
Dec 16, 2025
2.0/5
2.0/5
The price even with it being on sale was too high for the quality of product received. It's decent bedding but for the price I definitely expected much higher quality
Holly
•
Dec 16, 2025
1.0/5
1.0/5
I ordered linen and gray sheets were delivered. Unfortunately, they were very wrinkly when I washed them and they're not very nice.