I wanted to exchange my blanket for a different color and went to your location in Ottawa but they said that was not an option! Also said if I returned I would pay for return

Well, I placed my order on December 7. Today is December 22 and I have not heard or seen anything from silk and snow

I have pillows only. Other things pushed to March. They asked if I want to cancel , no one answering my email. All taking too long.

Ordered dryer balls with a set of bedding. Bedding came but not the dryer balls and have yet to get them

I was sent the wrong product.

My product is defective and it has been a hassle so far trying to get it fixed

The headboard was never shipped and didn't arrive :(We were planning on building it over the weekend

I placed an order of 8 silk pillowcases on the cyberweek sales. Said you had them in stock and would easily arrive before Christmas. A week and some later you email me saying you don’t actually have them, but don’t worry you will get them… After Valentine’s Day. Needless to say I’m not impressed that I now am left scrambling to find new gifts now that all the good sales are done and stock of anything good is gone.

The product I ordered said in stock online only for me to find out after the purchase that it wasn’t in stock and wouldn’t be in stock in time for Christmas.

Items were showing as in-stock when I placed the order. As soon as I hit submit and paid, then I was prompted that one of my items was back ordered. Brutal.