They sent me a bed frame with slats that don’t fit. I called them and they said I had to submit online. I submit online, and then they redirects me to ANOTHER form requesting the same information for an assessment. I submitted more than a week ago and still have not heard back when it says it will take 4-5 days.

Shipment missing parts, shipping company noticed boxes short, still has to contact through support to get orders re-orders left with half a bed frame...

Work on shipping process

I placed the order more than two weeks ago and have not even received a shipping confirmation

Delivery to room option

Improve the joint at that location. Perhaps a different lamination/orientation of the grain.

Confusion, I thought I was purchasing an actual bed Topper not a mattress Cover.Return process needs to be easier to use.Think your products are too high end for me.Thank you for asking.

I still have not received 1/3 of my order. FedEx seems to have lost this last package. It took two weeks of going back and forth with Silk & Snow's customer service to get them to agree to offer a replacement for this missing package. It has been another week since I've received an update about that promised replacement, so I am not feeling confident that promise will be kept.

Beautiful colored blanket and concept but the weave is so weird my Mom’s foot went through the weave. It’s very odd and I wouldn’t call it a “blanket”

I ordered a queen bed and a king was delivered. Not impressed. Now I need to store the king bed in my 1 bed room apartment while I wait for it to be picked up.