Silk & Snow
1.7/5
1.7 /5
1,911 Verified Reviews
670 Caledonia Rd, Unit 200, Toronto, ON M6E 4V9, CA
(416) 785-0955
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1,911 Verified Reviews
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1.0/5
1.0 /5
The item came damaged and was missing parts. Customer service never answers their phone.
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1.0/5
1.0 /5
I haven’t received my product and also no replies to my email
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2.0/5
2.0 /5
Item delayed January.
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1.0/5
1.0 /5
Ordered over two weeks ago and still have not received product.
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1.0/5
1.0 /5
My experience has been terrible!Silk & Snow has dreadful customer service - I made the intentional decision purchase from a Canadian brand instead of tried & true American retailer.Unfortunately this was a huge mistake, I have been trying to exchange/return my order for weeks - impossible to reach their customer service - without success.
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2.0/5
2.0 /5
It is not what I expected . It is too thin and the color is not ok … sorry
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1.0/5
1.0 /5
I have not received my full order but have been charged. Running a Black Friday promotion and not having adequate stock to fulfill orders is not acceptable. The estimated restock dates also seem uncertain based on the follow up status from Silk & Snow
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1.0/5
1.0 /5
Bonjour, ai demandé un retour et j’ai envoyé un courriel, car j’avais des questions. Je n’ai pas eu de réponse. Je suis allée en magasin à la Place Ste-Foy, l’employé est resté assis et a continué à travailler. Il n’a pas répondu à mes questions. C’est désolant, car je trouve que les produits sont de qualité.
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3.0/5
3.0 /5
Only half of my order arrived and I submitted a ticket through the online Chatbot that didn’t seem to resolve anything. I ended up calling, but I waited on hold for over 20 minutes. The person told me that FedEx just hadn’t picked up my package yet for the second part of my order, but I actually don’t feel like it was true and they just put in a ticket to send the second half of my order Once everything arrived. I put it all together and it’s amazing. It was just not clear to me at the beginning that my package was being shipped into shipments. And I actually think it was a mistake that was covered up.
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1.0/5
1.0 /5
Tracking said package was delivered when it wasn’t. They will not provide a delivery date or a delivery time slot. Took the day off work to wait for delivery. So dresser would not be left out in the rain. Delivery never came. Still waiting for delivery.