The sheets were thin. Nothing like the luxurious ones the Bay used to sell under the Gluckstein brand. I subsequently found out that the Bay’s were about a 600 thread count. I returned the Silk & Snow and received a prompt refund.

I tried to purchase a weighted blanket in-store as a Christmas gift. I was told that they didn’t have it in stock and would need to order online. I asked for it to be delivered to the store so that it could be picked up there. I was told that I couldn’t do that. So, when it arrived at my doorstep, emblazoned in large text what was in the box, it ruined the surprise for my wife. Why would you print on the outside of a delivery box what’s inside?

I would rate it a zero if I could. I am still waiting for part of the bed an no response from you other than “we are working on it”. I’m ready to ship it back to you.

The posted shipping times indicated the mattress would arrive about 10 days ago, but it hasn't even been shipped yet

I ordered the acacia bed frame and there is no way to add the headboard separately. Very disappointing. I should have paid the extra and shopped at Thuma.

Fed-ex lost my package, took a month to resolve the issue.

Mattress is way too hot to sleep on. 2 stars for comfort

Ordered a duvet and duvet cover. Did not recieve the duvet cover. Instead I received 2 duvets, one of them with what appear to be blood stains. Reached out to support and 2 weeks later still no update.

The bed that was ordered was delayed several weeks. I followed up twice. The bed ordered was miss advertised. It’s not an upholstered bed, it has a slip cover. Totally different. Plus the slip cover was damaged on arrival.

One of the items I ordered was misplaced and sent to someone else. Then the rep I spoke to fudged the story rather than be honest about it.