I didn't receive a package. I send a message to silk and snow but it took about 4 days before to get a response. Now I'm waiting for the results of the investigation. I find it unacceptable not to have any certainty that I will receive my package or be reimbursed.

We haven’t received anything or any updates. I actually emailed to inquire but haven’t heard back.

I’m neutral on customer service. I didn’t need to involve them.

My order tracking is still not available and goes against everything you have advertised for timelines. I have not heard back and am debating submitting a Visa claim for it. I ordered two bed sets for guests over the holidays, you guys are still advertising pro longed sales while not delivering on sale items already meant to be guaranteed. It’s not good business.

Ça fait depuis fin novembre que j ai fais ma commande et elle n est toujours pas arriver.

You’re sending me this survey after I contacted you by email asking where my package is because I ordered almost three weeks ago and the UPS tracking still says they haven’t received the package from you

The sheets I ordered are very thin and I don't feel will last as long as the sheets I have purchased before. They are the same thread count and everything but there is an obvious difference.

Package arrived damaged and no response from silk and snow after filing a support ticket last week!

I could not order online. Manon was super helpful over the phone (extra star just because of her). The tracking information was not available and I was unable to get this via chat. Calling a second time took too long.

Both of my dressers were damaged in shipping.