Shipping

The dimensions are misleading because you really need to stretch ut to get the le length.

We bought a heap of items and delivery was sent via both UPS and Frontier Group. We received 2 out of 9 items from frontier group within 2 days while we’re still waiting for the remaining 7 items for two weeks. Their status updates are wrong and it’s been hard to get actual information of when to expect delivery. No issues with the items going via UPS there were delays because of the holidays and weather but they provided good updates to understand the status at all times.

I never got my order. I got a refund because you never communicated anything to me and I had to be the one to contact you to find out what was going on. You're all scam artists and should be ashamed of yourselves.

My bed came broken and only recently $90

I ordered the cushion headboard and upholstered platform and had to return it. I think a better description would be for the cushioned headboard would be ‘pad’ that sets loosely, not snugly, between the mattress and wall. The photo is not a good representation of the product. The photo shows the headboard firmly in place without a wall.

Shipping was terrible. My package arrived late, dirty, and open on both ends.

Ottawa has a silk and snow store, limited supplies seem to be available. Previously ordered linen sheet bundle, went into store to pick up flat sheet. Staff were less then helpful, did not speak to me in store and shared purchasing flat sheets was not available in store.

I still havent received order

Missing items, and the customer service takes too long time to get the items ready for delivery