1 because you haven't replied to my issue with freight damage.I dislike filling in the form on your website and then not getting an automated response. Now I am not sure what date I sent the damage report and I'm left wondering if you received it. I hope this feedback is specific enough to be helpful.

Mon achat est tombé en rabais quelques jours après que je l’ai acheté 150 $ de rabais. Je vous ai contacté pour avoir ce rabais j’ai jamais eu de nouvelles je trouve ça très aberrant.

I don’t have it yet. I’ll rate you again when I receive it.

The mattress is great. Service at the store we visited before purchasing it was good. But delivery wasn’t the best.

My box arrived opened at the top and snow got in the package. I haven’t been able to actually connect with a real person about this issue.

Didn't receive one of my packages (not sure why the order was sent through two different couriers) and had no success with Silk and Snow or the shipping company with getting my money back. Out more than $200 and really disappointed

Shipping to us in northern Alberta was terrible.And after washing the sheets and applying to the bed they find them very rough and sand paper like. They were a gift and I’m unsure what to do as they have been washed and used now.

I have only received 1 out of the 4 items

Hi there,  I recently purchased your platform bed in king size. My partner and I loved the design and the mission behind your company. Sustainability and ethically made.Unfortunately the bed frame arrived damaged. The footboard/ headboard box, box #1, came to us damaged. When we opened the box, the interior packaging was also damaged. The end piece itself was smashed.One of the interior legs was also cracked all the way through, though that piece appeared to have been shipped that way.The damaged piece to the headboard/footboard was squished, and filled with wood glue in an attempt to repair it but instead made it impossible to assemble correctly, resulting in the piece crumbling apart.From a design element, the interior legs and the slats were not stained, so they’re a different colour than the rest of the bed. Which also leads me to question if those pieces will dry out down the road.We loved the design of the bed, but overall have been disappointed by our purchase.I have attached a google drive link with photos.https://drive.google.com/drive/folders/19VOfNjVUaFVb-QqQn4Slq3glwuNHd7r8 (https://drive.google.com/drive/folders/19VOfNjVUaFVb-QqQn4Slq3glwuNHd7r8)Please let me know thenext steps for resolving this damage.

My bedding hasn't arrived yet...it's still with FedEx...what's going on?