Online purchase experience resulted in two beds. Inconsistent customer service, including no response for over a week and dropped ball on securing fed ex pick up.

I received a damaged nightstand and have been waiting over two weeks for a resolution. Response times are incredibly slow and there was been zero urgency from silk and snow.

Trying to return the polyester fill duvet insert and exchange for down fill duvet insert, it has been four days since I emailed, no response.

I still haven't received the pillow case.

I have messaged customer service about the sham and duvet cover not matching, and was told I would hear back within 72hours, and to date this has not happened.

Item is back ordered, it’s a Christmas gift, I think that I should have been notified before I purchased, to give me the choice of if I wanted to chose a different colour or not to purchase at all.

these duvets are gifts - so need to hold ratings till after Cho…. but, have family who have them so 🤞

Après 3 semaines le matelas n est toujours pas arriv

I've been waiting for this order for some time now and have not received it, nor any information to locate the delivery with a local courier.

I really love the sheets. I do not love the Tofino 6 drawer dresser. I took the measurements for the height, width and depth but I assumed the drawers would have decent capacity so I didn’t look at those measurements. The height and depth of the drawer is laughable. It is not your fault as you list the measurements but I regret this purchase and will not recommend it. They should be changed to a 4 drawer and they should go deeper.