The shipping. After I checked out, there was no confirmation email. There was no shipment details. I had no idea when it was shipped when it was expected to arrive. The shipper gave me notifications that it was in progress of shipping after the box had already been delivered. I didn’t even know it was coming in three different boxes and three different shipments. It would’ve been nice to have more visibility into the confirmation that the order was received and that it was being shipped and then when it was arriving it’s not a small package. It’s a big package so it can’t really just sit out outside on your doorstep so it would be nice if I knew when to be Home. Also, my mattress box was totally destroyed. Hopefully, the mattress is OK.

Discovered BED FRAME had two defective screw holes that wouldn’t accept screws from the headboard (initiate spin) during assembly. Silk and Snow offered $75 refund. Not super impressed. Ordered a $1200 dresser in a separate order. It arrived scratched, dented, cracked, and overall mangled. An entire drawer is basically unusable because the wood is cracked and pulling the drawer out would rip a chunk of wood right off. The dresser is basically garbage. Between the two experiences, my first impression of Silk and Snow is pretty crappy. Unless some meaningful resolution is provided to offset these negative experiences, I would never buy from Silk and Snow again and wouldn’t recommend others to do so either.

Ship in timely manner and provide updated

The color was completely different from what was shown on the website. I thought "Cloud" would be an ivory or cream color, not a light green tone.

The shipping process had errors. I called in twice to have it resolved and never got anywhere until I emailed on my third attempt. I felt mistreated and like I was lying.

Was sent an e-mail Dec 1/25) that order has shipped, but no tracking info provided. Nothing has shown up (as of Dec 11), but I have no idea when it should arrive.

I have not received my order in weeks

I’ve only received one of the two items. No update. Cannot get a hold of the delivery company. Please update me.

The sheets are so scratchy

Ordered a pillow on nov 25th and the website says "in stock and ready to ship" then received an email saying it was shipped last nov 27th. Currently fedex website indicates that the package wasn't handed to them. It's dec 10th! I reached out to customer service last December 8th and the agent said, I'll receive an email regarding the shipment within 48 hours but still nothing.