Silk & Snow
1.7/5
1.7 /5
1,100 Verified Reviews
670 Caledonia Rd, Unit 200, Toronto, ON M6E 4V9, CA
(416) 785-0955
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1,100 Verified Reviews
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1.0/5
1.0 /5
After shipping label was created, item was not shipped. There was no movement until I reached out. It took the CS team many days to respond. The item finally 'moved' after that. I expressed my disappointment as the item was intended as a gift and did not respond in time. The CS team again took days to respond.
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1.0/5
1.0 /5
I ordered queen size pillow FIRM I'm a side sleeper.I received standard size pillows soft.Also they have a very strong smell
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2.0/5
2.0 /5
The order I placed on November 22/2025 was partially delivered on November 28/2025. I am still waiting for the remainder of the order. I am concerned that I will not be receiving it, as it has now been a month of waiting. Missing an Egyptian cotton queen sheet set and a Muslin Queen Duvet cover, so feeling a little unhappy.
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3.0/5
3.0 /5
Mattress deliver process was good. Issue seems to be sleeps since it’s delivery have not been different from the cheaper mattress we had before.
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1.0/5
1.0 /5
I ordered over a month ago and it hasn’t shipped
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3.0/5
3.0 /5
I ordered three pillowcases of the same colour for Christmas- one pillowcase and two sleep masks arrived. I called customer service and was prompted to reorder the two missing pillowcases . At that time, the stock on your website said they were in stock. I received an email saying they were on back order and will arrive in January sometime. Unfortunate as these were planned to be given as Christmas presents.
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1.0/5
1.0 /5
I messaged the company before my items even arrived to let them know I would like to chancel the order. Because the shipping label had already been created, they informed me I would have to wait for the items to arrive before receiving a return label. I’ve messaged back and forth 4-5 times and still have yet to receive a return label. It’s been over a week.
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1.0/5
1.0 /5
I was shipped a wrong size and colour item for the bed frame I ordered. The situation hasn’t been resolved yet. I need follow up please
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1.0/5
1.0 /5
I wanted to exchange my blanket for a different color and went to your location in Ottawa but they said that was not an option! Also said if I returned I would pay for return
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1.0/5
1.0 /5
Well, I placed my order on December 7. Today is December 22 and I have not heard or seen anything from silk and snow