Shipments arrived on 3 different days - I’m lucky to be able to work from home but most people can’t, do you expect people to take 3days off work to receive these shipments?

Unfortunately, the plush towels, which were positioned as a luxury alternative to the Brooklinen brand were nowhere near the same quality.

The wrong size headboard -queen - was sent instead of king.

Delayed delivery and I have not received the item yet.

Haven’t received my order yet. Ordered it 2 weeks ago.

I ordered shams to match my duvet cover, and they are not the same colour.

Staff was not knowledgeable about the material. They told me it was from Italy, when I know it’s actually from Portugal. You messed up my in store purchase and something that wasn’t in stock and was to be shipped. I have no idea how- considering they asked and recorded my shipping address and assured me it would be shipped out in a timely matter. It was only when I called ( and was kept on hold for longer than expected) that i caught the issue, and rectified it myself. Meg was your employee that fixed what the showroom employees messed up.

Product was fabulous 👌. Fedex was a nightmare . I would be more inclined to make future purchases if I had the choice of carrier

I was getting ads and promo emails constantly after my purchase. I specifically declined these emails.

My package was missing and no one from silk and snow contacted me. When i followed up over a week later they just cancelled my original order and sent me a new package. I tried to chat with an agent online and was supposed to be redirected and no one followed up. I expressed my frustration to Silk and Snow and they said it was out of their control and they shipped me a new one so all is fine. The issue I have is I didn't have a bed for almost 2 weeks because the order was supposed to be shipped and arrived within 3-4 days of the order