Wrong item was delivered. More than a month later, I still don’t have the expected item and I lost many time having to reach out and waiting for answers.

Really bummed because overall the quality and look of the furniture is great, 2 stars for that. The experience with Silk and Snow has been a 1 star experience. The shipping and customer service is where things really fell short. I purchased a bedroom set, including: bed frame, 2 x nightstands, and 1 x dresser. The shipping details and tracking were very unclear. I purchased on 11/18 and did not receive the final piece of my bed and second nightstand until 12/2. Items arrived on separate days and only one tracking number was provided for 5 items (bed came in three boxes) and all arrived at different times. A second tracking number was given for the headboard. My dresser and one of the nightstands were damaged and will need to be replaced. I have been unable speak to anyone via phone and have had to rely on a virtual assistant to try and process my issue. I was made to submit a warranty request...even though I received brand new damaged furniture. I really hope that the issue is resolved in a timely matter, time will tell.

I phoned ahead and inquire about parking; sales said don't know. Purchased items not in stock; sales wrote down wrong address despite I showed her my driving licence with proper address!

I went in to return something I bought online and I wasn’t able to and now I’m dealing with the online process which is frustrating and if I knew that I wouldn’t have spent the time to go in store.

Product was delivered with damage. Customer support was very slow to respond through the whole process.

I purchased a mattress for my mother. She changed her mind and wanted something else for her bday. So I cancelled the order within minutes of the purchase. It took 2 days for the item to be shipped and i still hadnt heard back from customer service with my request. It was finally shipped and they asked me to return it. For free, yes, but I have to go to Fedex with a king size mattress. I finally go to the suggested closest Fedex (60 km away), and they tell ne they cant take it because it's too big. Now Im stuck with this thing I didnt want.

I received damaged and stained items, and an incorrect color sectional piece

I received 2 boxes which do not correspond with each other. Called customer service and the representative was friendly but I have subsequently e mails and not gotten any further help. I had to spend over an hour trying to repack everything and now it’s all sitting in my garage.

I visited the Calgary store, and then tried to follow up with an order but the phones at the Calgary store were not answered for 2 days, meaning that I had to order through the main site. I was under a time crunch to order, but this resulted in me not receiving a discount that the store had offered.

The sales representatives might have been overwhelmed, I think there is too much pressure on “looking relaxed “ and “efficiency” might be compromised