response times can be up to 3 days and every response has been the same question

- fix my order Let me speak to a manager or I will be posting my reviews publicly as well for others to see

Ease of ordering and speed of shipping was fantastic however the robe does not feel or fit as expected. It looks beautiful but the oversized arms and a feel did not meet expectations.

My order of three items were shipped with separate carriers and then within one week of my package being delivered to the pick up location it was sent back. Very unimpressed with shipping and how one order is split to send with different carriers making it anything but a smooth process.

Tout allait bien jusqu’à ce que vous m’envoyez un texto pour un sondage

I have requested a refund due to shipping issues and have not gotten a reply

The shipping was opaque and not that useful. I even called to find out when the was going to arrive. And delivery of large, heavy items to apartment buildings should really be to the door. For additional context, we also order an item from Structube; this was fast, transparent, and to the door.

The sheets started pulling and are horrible to sleep on. I’m very disappointed in the quality.

Shipments arrived on 3 different days - I’m lucky to be able to work from home but most people can’t, do you expect people to take 3days off work to receive these shipments?

Unfortunately, the plush towels, which were positioned as a luxury alternative to the Brooklinen brand were nowhere near the same quality.