Shipment was delayed and I had to contact you in order to figure out what was going on or where the shipment was.

One of the boxes on my bed frame order was lost in shipment, so I have been waiting 2+ weeks for it to arrive. Also found the color of the tofino natural oak bed frame is much lighter in advertisements. It has a very orange color when on the ads it looks more beige/tan.

The product arrived damaged

More communication would have been great. After the purchase, i got one email with the receipt and that's it. I never had a shipping confirmation, nor a tracking number. My order status remained as "Being processed" for over a week. Result: mattres was shipped and delivered on my porch on a day i wasn't there to receive it. Not the safest for a $1000 package!

The pillow shams don’t match the blanket that we’re supposed to be the same color. The pillow cases are short. The sheets are very nice. The blanket is too big. Shipping was a nightmare.

There was only one person in your Calgary 17th ave store working who was preoccupied with another customer, so I left after waiting 10 mins and made an online order

Le délais de livraison pour le matelas ne respecte pas ce qui est indiqué sur le site internet.

The delivery service is very bad I live in a condo with a lot of stair I’m a woman it was raining and I wsh I could know by email the schedule of delivery The guys never accept I help me to lift big boxes a bed a layered and another furniture You should work or at least work with a company who give the options of helping the customer Many off us are old or have back problem and are alone it is impossible to lift those boxes

Try sending the right size slats next time.

They came later than the time was on tracking and text.